Appointments

Appointments

How to request an appointment

All appointment requests should be made using our Online Message System.

You can access this in the following ways:

What happens when you fill in the form?

The form will ask you to:

  • Describe your symptoms
  • Say how long you have had them
  • Tell us what you have already tried (for example, pain relief)
  • Let us know the best time to contact you

Please give as much detail as possible. This helps the doctor decide how best to help you.

If you cannot use the online form

If you are unable to complete the form yourself, you can:

  • Call the practice on 01455 822171 or 01455 290200
  • Visit the practice

Our staff will complete the form for you and add it to the same queue as everyone else.

Please note: If you call or visit the practice, you will not be given an appointment immediately - your request will still go through the same system.

How the system works

  1. You can submit a request Monday to Friday, 7:00am to 6:30pm (excluding bank holidays)
  2. Your request enters a virtual queue
  3. You will receive a message based on the priority of your request
  4. A doctor will review your information
  5. We will contact you to tell you:
    • What type of care you need
    • Who you should see
    • How soon you should be seen

What might the doctor recommend?

The doctor may arrange:

  • A same-day appointment (by phone or in person)
  • An appointment within 5 days
  • An appointment within 10 days
  • Advice by text or email
  • A referral to another service

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to offer the appointment to someone else. The practice has wasted appointments on a daily basis.

Advanced Nurse Practitioners

For an urgent appointment we will offer you an appointment with a Advanced Nurse Practitioner if appropriare. ANP's are qualified to deal with the majority of minor illness ailments and you may be seen more quickly.

Home visits

We can offer home visits for housebound patients. These will either be carried out by our GPs or the Acute Visiting Service which we can now refer to. Please contact the surgery for more information regarding home visits.

For all appointments call 01455 822171 or 01455 290200

Emergency appointments

If all the 'Same Day' appointments have been taken, and you feel unable to wait until another day. The Reception Team will take a telephone number and speak to the doctor on call. The doctor has the ability to offer an appointment if necessary or give telephone advice.

Enhanced Access appointments

We are increasing the number of appointments available for you to see a GP in the early mornings, evenings or at weekends across West Leicestershire.

Depending on your individual circumstances and symptoms, we may offer you an 'extended access' appointment. Please note however, that these appointments will not be in your usual GP practice and may not be with one of your usual GPs or nurses.

Depending on the reason for your appointment, and if you are in agreement, it may be suitable for you to see an Advanced Nurse Practitioner, instead of a GP.

The clinician you see will be able to access relevant sections of your medical notes and will communicate what has happened during your appointment back to your usual GP practice.

These appointments will be available at the following locations:

  • Newbold Verdon Medical Practice
  • Loughborough Urgent Care Centre at Loughborough Community Hospital
  • Coalville Community Hospital
  • Hinckley and Bosworth Community Hospital

You can book appointments for these clinics on the NHS App or by speaking to one of the reception team

Training Practice

We are a training practice for medical students and occasionally we will ask if you are happy being seen with a medical student as well as your GP. If you are not happy to have a student present in the consultation please let the receptionist know at the time of booking your appointment.